Returns & Exchanges Policy
At Planeta Prezent, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags. If your purchase doesn't fit perfectly or meet your expectations, our streamlined return process ensures a quick and easy resolution.
Return Process
- 1.Initiate Your Return
Log into your account or visit our returns portal using your order number and email address to select the items you wish to send back.
- 2.Pack the Items
Carefully place the unworn clothing in its original packaging, ensuring all designer tags and security seals are still attached.
- 3.Ship It Back
Print the prepaid shipping label provided in the portal and drop off your package at any authorized courier location.
- 4.Receive Your Refund
Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.
