Returns & Exchanges Policy

At Planeta Prezent, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags. If your purchase doesn't fit perfectly or meet your expectations, our streamlined return process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Pack the Items

  Carefully place the unworn clothing in its original packaging, ensuring all designer tags and security seals are still attached.

• 3.
  Ship It Back

  Print the prepaid shipping label provided in the portal and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.